The Residents of Lifelife, a Retirement Home in Canada, Are

question 23

Multiple Choice

The residents of Lifelife, a retirement home in Canada, are provided with good care and the volunteers who help them provide complete attention to their needs.The residents are happy with the service being provided to them.The dimension of service on which the retirement home will score high is:

• A)reliability.
• B)tangibility.
• C)empathy.
• D)responsiveness.
• E)assurance.

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Definitions:

Imitate Behavior

The action of copying or mimicking the actions, gestures, or speech of others.

Gender Roles

Culturally and socially defined prescriptions and beliefs about the behavior and emotions of men and women.

Masculine And Feminine Behaviors

Culturally defined behaviors and attributes considered appropriate for men and women, respectively.

Gender Schema Theory

A theory suggesting that individuals learn about gender roles and develop gender-based beliefs and behaviors through cultural and societal norms.