The Area Between Customers' Expectations Regarding Their Desired Service and the Minimum

question 74

Multiple Choice

The area between customers' expectations regarding their desired service and the minimum level of acceptable service is called the:

• A)service recovery gap.
• B)zone of tolerance.
• C)communication gap.
• D)range of consumer perception.
• E)reliability maxim.

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Definitions:

Slave Girl

Historically, refers to a young female enslaved person, highlighting the gendered aspect of slavery and the specific vulnerabilities faced by women and girls.

Slave Women

Refers to women who were subjected to slavery, deprived of personal freedom and forced to perform labor or services against their will.

Frederick Douglass

A prominent American abolitionist, author, and orator of the 19th century who escaped from slavery and advocated for civil rights.

Sojourner Truth

An African-American abolitionist and women's rights activist, known for her speech "Ain't I a Woman?" and her advocacy for equality and freedom.