The CEO of a Services Company Routinely Attends the Team

question 72

Multiple Choice

The CEO of a services company routinely attends the team meetings of the company.He understands customer problems and provides solutions based on his experience and by following a standard well-defined process.This works as a cue to the employees to emulate the CEO in the way problems are handled.Which of the following strategies is being exemplified in this scenario?

• A)empowering employees
• B)providing support to service providers
• C)commitment to service quality
• D)replacing people with machines
• E)achieving service goals through training

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Definitions:

Variable Costs

Expenses that fluctuate with changes in production volume or service levels, such as materials and labor costs.

Fixed Costs

Payments for rent, salaries to employees, and insurance coverages that stay the same, no matter the production or sales figures.

Break-Even Point

The point at which total costs and total revenue are equal, resulting in no net loss or gain.

Variable Costs

Costs that vary in direct proportion to changes in the amount of production or activity, like costs for direct labor and raw materials.