Most Customers Allotted a High Importance Score for the Reliability

question 56

Multiple Choice

Most customers allotted a high importance score for the reliability dimension.This shows that most of the customers give importance to:

• A)the willingness of the employees to provide a prompt service.
• B)the knowledge and the courtesy shown by the employees.
• C)the care and attention provided to them by the employees.
• D)the ability of the employees to provide good service consistently.
• E)the appearance of the hotel and their employees.

---

Definitions:

Suppliers Concentrated

A market condition where a small number of suppliers provide a large portion of a particular product or service, which can lead to less competition and higher prices.

Switching Costs

Economic barriers that prevent or discourage consumers from changing products or service providers.

Supplier Power

Refers to the ability of providers of goods or services to influence the price and terms under which those goods or services are sold.

Critical Inputs

Essential resources or components required for a production process or operational function.