An Electronics Retail Chain Asked Its Customers to Rate the Service

question 94

Multiple Choice

An electronics retail chain asked its customers to rate the service it provides at its customer support division based on the inclination and alertness of staff members in providing service to customers.The service dimension that the company is trying to evaluate in this scenario is:

• A)reliability.
• B)responsiveness.
• C)assurance.
• D)empathy.
• E)tangibility.

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Definitions:

Goods Purchased

Items bought by a company for resale or use in production, contributing to inventory.

Variable Selling Expenses

Costs that fluctuate in direct proportion to changes in sales volume, such as commissions and shipping charges.

Administrative Expenses

Costs related to the general operation of a business, such as salaries of executive personnel, accounting, and human resources.

Cash Disbursements

Represents the money flowing out of a company to cover expenses, including payments to suppliers and employees.