An Excellent and Straightforward Method for Assessing Customers' Service Expectations

question 103

Multiple Choice

An excellent and straightforward method for assessing customers' service expectations is making effective use of:

• A)customer complaint behaviour.
• B)syndicated data services.
• C)employee empowerment programs.
• D)summer internships.
• E)procedural fairness forums.

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Definitions:

Credit Terms

Refers to the conditions, including payment timelines and interest rates, under which credit is extended to borrowers.

Receivables Period

The average time that it takes for a business to receive payments owed by its customers for goods or services rendered.

Cash Sales Policy

A policy where transactions are only completed with immediate payment of cash, rather than credit or other delayed payment methods.

Cash Receipts

The total amount of money received by a business or organization during a specific period, often documented for accounting purposes.