This Evaluation of Service Quality by Defining the Zone of Tolerance

question 91

Multiple Choice

This evaluation of service quality by defining the zone of tolerance will help the hotel to reduce gap.

• A)criterion
• B)knowledge
• C)customer
• D)communication
• E)communion

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Definitions:

Influenced

To have an effect on the character, development, or behavior of someone or something, or the effect itself.

Rectangular Format

A shape or layout that is longer in length than in height or width, common in paintings, photographs, and screens.

Abstract Artist

An artist who creates works of art that do not attempt to represent external reality directly, but instead use shapes, colors, forms, and gestural marks to achieve its effect.

Christo and Jeanne-Claude

A pair of artists known for their large-scale environmental and wrapping projects, including the wrapping of the Reichstag and the Pont-Neuf.