Max, the Branch Manager of Money Tree Bank, Has Received

question 36

Multiple Choice

Max, the branch manager of Money Tree Bank, has received an email from a customer stating that a huge fee has been charged to his account and that he was not aware of such a charge when he opened the account.Max must:

• A)assess whether the organization has a strong ethical climate.
• B)determine the existing explicit rules governing the firm's transactions.
• C)create a new code of ethics to match similar customer complaints in the future.
• D)determine what reward is appropriate for the staff member who generated the fees.
• E)make changes in the current code of ethics to match the overcharging behaviour.

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Definitions:

Business Majors

Students or professionals focusing on business administration or management studies, including subjects like finance, marketing, and entrepreneurship.

Methods of Payment

Various ways through which transactions can be completed or payments can be made, including cash, credit cards, checks, or digital methods.

Christmas Rush

A term describing the significantly increased retail activity and demand in the weeks leading up to Christmas.

Credit Card

A plastic card issued by a bank or financial institution allowing the holder to purchase goods or services on credit.