Many Call Centers That Provide Telephone Customer Services for U

question 3

Multiple Choice

Many call centers that provide telephone customer services for U.S. companies have been established in India, but few or none have been established in China. Why?

• A) China is at a more advanced stage of economic development than India.
• B) China lacks the political infrastructure to support call centers.
• C) Chinese labor lacks the specific language skills needed to make call centers profitable in China.
• D) Indian labor costs are lower than Chinese labor costs.

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