When Conducting a Survey, Face-To-Face or Telephone Interviews Yield the Most

question 20

Multiple Choice

When conducting a survey, face-to-face or telephone interviews yield the most complete information, but are expensive and time consuming. An alternative is to mail surveys, but a major problem with mail surveys is that

• A) they are usually sent to an unrepresentative sample.
• B) the survey return rate is typically low.
• C) people are more likely to misrepresent their views by mail.
• D) people are inclined to add lengthy written comments on surveys and these are hard to quantify.

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Definitions:

Labor Quantity Variance

The difference between the actual hours worked and the standard hours planned, multiplied by the standard labor rate.

Worker Fatigue

Worker fatigue refers to the physical and mental exhaustion that can decrease employee performance, potentially leading to mistakes and accidents.

Misallocation

The inefficient distribution or use of resources in a manner that does not maximize efficiency or value.

Materials Quantity Variance

The difference between the actual quantity of materials used in production and the expected quantity of materials supposed to be used, multiplied by the standard cost per unit.