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Based on the information in Marcus's auto insurance application, his agent has assigned Marcus to driver class 1 and placed his 10-year old car in model class J. The state where he lives requires minimum liability coverage of 15/30/10, and he also wants $250 deductible collision and $100 deductible comprehensive. Using Tables 19-6 and 19-7 from your text, find his total premium, if his state is in territory 3, and he has received a rating factor of 2.1. (Round your answer to the nearest cent)
Customer Service Failures
Instances where a business fails to meet the expected levels of service, leading to customer dissatisfaction.
Order To Cash
A business process that covers the entire order processing system from receipt of an order to the point where the order is fulfilled and payment is received.
Order Cycle
The complete process or time taken from placing an order to the delivery of the product or service to the customer.
Customer Service
The support and guidance given by a business to its customers who purchase or utilize its goods or services.
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