According to Kohlberg

question 3

Multiple Choice

According to Kohlberg:

• A)there is a fixed sequence of six stages in moral development
• B)once attaining a level, a person can still regress
• C)everyone eventually reaches the highest level
• D)the stages occur at about the same ages for everyone

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

Acknowledge the significance of managing customer expectations to minimize service gaps.

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Definitions:

Prices

The monetary value expected, demanded, or delivered in exchange for a good or service.

Real Exchange Rate

The rate at which two currencies can be exchanged, adjusted for inflation, reflecting the actual purchasing power of one currency over another.

Arbitraging

The practice of buying and selling the same asset in different markets to take advantage of differing prices for the same asset.

Foreign Goods

Products or services that are produced outside one's own country and imported for domestic consumption.