Making a Decision to Perform a Prosocial Act on the Basis

question 117

Multiple Choice

Making a decision to perform a prosocial act on the basis of expecting material reward ia:

• A)hedonistic
• B)empathic
• C)needs-oriented
• D)prosocial

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Definitions:

Service Quality

A measure of how well the service level delivered matches customer expectations.

Philip Crosby

An American businessman and author, known for promoting concepts related to quality management such as "zero defects" and the cost of quality.

Zero Defects

A quality management concept aiming for the reduction of defects and errors in a product to zero through continuous improvement.

Continuous Improvement

An ongoing effort to improve products, services, or processes by making small, incremental improvements over time.