Select the Objective from the List Below That Would Be

question 9

Multiple Choice

Select the objective from the list below that would be measurable:

• A) At the end of the training session, trainees will appreciate the value of using good customer service skills.
• B) At the end of the training session, trainees will understand how to use effective customer service skills.
• C) At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls.
• D) At the end of the training session, trainees will itemize customer service skills.

---

Definitions:

Sociocultural Approach

A theoretical perspective that emphasizes the impact of social and cultural factors on individual behavior and cognitive processes.

Multiple Perspectives

The approach of considering and integrating diverse viewpoints and angles in analysis, problem-solving, or understanding complex issues.

Adolescent Years

A developmental phase following childhood, typified by puberty, a search for identity, and increased autonomy, usually ranging from ages 13 to 19.

Zone of Proximal Development

A concept in developmental psychology referring to the difference between what a learner can do without help and what they can achieve with guidance and encouragement from a skilled partner.