Select the Objective from the List Below That Would Be

question 9

Multiple Choice

Select the objective from the list below that would be measurable:

• A) At the end of the training session, trainees will appreciate the value of using good customer service skills.
• B) At the end of the training session, trainees will understand how to use effective customer service skills.
• C) At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls.
• D) At the end of the training session, trainees will itemize customer service skills.

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Definitions:

Men

Adult human males, often explored in studies focusing on biological, social, or psychological differences and similarities compared to women.

Women

Female human beings, especially considered as a distinct social group in contrast to men.

Mood Shift

A change in emotional state that can vary in intensity and duration.

Behavior Feedback Phenomenon

The concept that an individual's behavior can influence and be influenced by the reactions it produces in the environment or context.