When Adapting Communication to Address Conflicts, Language

question 24

Multiple Choice

When adapting communication to address conflicts, language

• A) should include "you" statements.
• B) should be specific and descriptive.
• C) should be general so as not to offend the trainee.
• D) should be emotional to reinforce how behavior is affecting others.

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Definitions:

Toluene

A colorless, water-insoluble liquid hydrocarbon of the benzene family, used as a solvent and in the manufacture of various chemicals.

Major Product

The primary outcome of a chemical reaction, especially when it yields more of one product over any other possible outcomes.

Nucleophilic Aromatic Substitution

A reaction where an electron-rich nucleophile displaces a leaving group attached to an aromatic ring.

1,2-Dibromo-4-Nitrobenzene

A compound containing a benzene ring substituted with two bromo groups and one nitro group, used in organic synthesis and chemical research.