According to Frank, a Trainee, Most of What Is Covered

question 27

Multiple Choice

According to Frank, a trainee, most of what is covered in the training session will NOT work to solve their problem with poor customer service. He has a "been there, done that" attitude and is passing along his negative feelings to the group. How does your text recommend that you deal with Frank?

• A) Place his negative experiences in context.
• B) Empathize with Frank's past experience.
• C) Ask Frank to work with a group to offer suggestions for the problem.
• D) Ask Frank to move ahead and work on another problem.
• E) Either A or B

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Definitions:

Codes Of Ethics

Written guidelines issued by an organization to its workers and management to help them conduct their actions in accordance with its primary values and ethical standards.

Corporate Conduct

The behavior of a corporation, including its practices, ethics, and the way it interacts with stakeholders and the environment.

Ethical Awareness

The recognition and understanding of ethical issues and standards in one’s personal and professional life.

Ethical Issue Intensity

The perceived relevance or importance of an ethical issue, influencing how individuals or organizations respond to it.