Alura Has Designed a Training Website on How to Diffuse

question 11

Multiple Choice

Alura has designed a training website on how to diffuse customer anger in a customer service environment by providing examples of what to expect if a specific communication behavior is used. This is an example of organizing training content by

• A) topic.
• B) process.
• C) procedure.
• D) both a and b
• E) both a and c

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Definitions:

Sales Career

A professional path focused on the activity of selling products or services, often involving direct interaction with customers and meeting sales targets.

Self-Employed

Individuals who work for themselves, either as freelancers, entrepreneurs, or business owners, rather than for an employer.

Minimal Challenges

Minimal challenges refer to the smallest or least complex obstacles that might be faced in a situation or process.

Unchanging Job

A position or role in employment that remains constant over time without significant variation in duties or responsibilities.