____ Is the Process of Taking Corrective Action When Measurements

question 37

Multiple Choice

____ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

• A) benchmarking
• B) leadership
• C) control
• D) managing

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Definitions:

Indirect Order

A communication strategy where the main point or directive is not presented at the beginning but comes after the rationale or background information.

Adjustment

A change or modification made to correct, improve, or adapt something.

Basic Objective

Basic objective denotes a fundamental goal or purpose that an individual, group, or organization seeks to achieve.

Negative Thoughts

Refers to pessimistic or gloomy thoughts that can affect one's mood, behavior, and overall perception of life.