Which of the Following Statements Is False

question 14

Multiple Choice

Which of the following statements is false?

• A) goals tend to be broad, generalized statements regarding the overall results that the firm is trying to achieve
• B) objectives are more specific than goals
• C) a central element to the establishment of customer service goals and objectives is determining the customer's viewpoint
• D) goals should be specific, measurable, achievable, and cost effective
• E) all of the above statements are true

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Definitions:

Optimal Act

The best possible action or decision in a given situation, often based on maximizing efficiency or effectiveness.

Expected Value

The long-term average value of a random variable over many repetitions of an experiment.

Expected Value

The long-term average or mean of random variables, representing the central tendency.

Perfect Information

A condition in decision theory and economics where all participants have full and identical knowledge about the actions others can take.