____ Is the Process of Taking Corrective Action When Measurements

question 37

Multiple Choice

____ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

• A) benchmarking
• B) leadership
• C) control
• D) managing

---

Definitions:

Norming and Forming

Stages in the Tuckman model of team development, where 'forming' involves team initiation and orientation, while 'norming' refers to standardizing procedures and establishing norms.

Preventing Deleterious Changes

Taking actions to stop harmful or damaging modifications from occurring.

McGrath

Refers potentially to Joseph Edward McGrath, a psychologist known for his research on small groups and team dynamics.

Executive Action/Internal

Executive action refers to decisions or measures taken by an organization's leadership, often involving strategic, policy, or managerial changes within an internal framework.