Which Statement About Measuring Customer Service Is True

question 42

Multiple Choice

Which statement about measuring customer service is true?

• A) firms should choose those aspects of customer service that are easiest to measure
• B) firms should choose those aspects of customer service that they think are most important
• C) firms should use as many customer service measures as they can
• D) it is possible for organizations to use only one customer service metric
• E) all of the above are false

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Definitions:

Moving Ahead

The process of progressing forward or advancing in personal, professional, or emotional aspects of one's life.

Fear

A negative feeling stemming from the perception that a person or object poses a risk, potentially leading to harm or danger.

Blind Pane

Part of the Johari Window model, referring to information that is known to others but not to oneself.

Self-disclosing

The act of sharing personal information, thoughts, or feelings with others, as a way to foster intimacy, trust, and understanding in relationships.