Which of the Following Statements Is False

question 11

Multiple Choice

Which of the following statements is false?

• A) good or excellent service recovery can actually result in increased customer loyalty
• B) approximately 40% of customers who experience a problem with purchases of less than $5 will not do business with that company again
• C) one service recovery guideline involves fair treatment for customers
• D) service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations
• E) all of the above are true

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Definitions:

Schizotypal Personality Disorder

A mental disorder characterized by severe social anxiety, thought disorder, peculiar behavior and beliefs, and a lack of close relationships.

Misinterpretations of Reality

Cognitive distortions or errors in thought that lead to incorrect perceptions or understanding of the external world.

Borderline Personality Disorder

Borderline Personality Disorder is a mental health disorder characterized by unstable moods, behavior, and relationships, often resulting in significant distress or impulsivity.

Outburst

A sudden, intense expression of emotion, such as anger or frustration, which can be verbal or physical.