It Costs About Five Times as Much to Get a New

question 13

True/False

It costs about five times as much to get a new customer as it does to keep an existing customer.

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Definitions:

Charisma

Charisma is the compelling attractiveness or charm that can inspire devotion in others.

360-Degree Feedback

A performance appraisal system where employees receive confidential, anonymous feedback from the people who work around them, including peers, managers, and direct reports.

Unique Strengths

Individual qualities or abilities that set a person apart and contribute to their success or effectiveness.

Experience of Flow

A psychological state where a person is fully immersed and involved in an activity, feeling energized focus, full involvement, and enjoyment in the process.