About 25% of Customers Who Experience a Problem with Purchases

question 76

True/False

About 25% of customers who experience a problem with purchases of less that $5 will not do business with that company again.

Understand the role of needs versus wants in budgeting and financial planning.

Identify strategies for reducing personal expenses.

Distinguish between various forms of financial aid for college students.

Understand the process and requirements for securing and maintaining financial aid.

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Definitions:

Group Cohesion

The degree to which members of a group are bonded together and committed to achieving common goals.

Constructive Criticism

Feedback provided in a positive way with the intention of improving someone's behavior, work, or performance.

Peripheral Route

A method of persuasion that involves indirect cues, such as the attractiveness or credibility of the source, rather than direct argumentation on the topic itself.

Persuasion

Intentional effort to change other people’s attitudes in order to change their behavior.