Satisfactory Service Recovery Tends to Increase a Customer's Willingness to Recommend

question 4

True/False

Satisfactory service recovery tends to increase a customer's willingness to recommend the offending organization; unsatisfactory service recovery magnifies the initial failure.

---

Definitions:

Problem-Solving Difficulty

Problem-solving difficulty refers to the level of challenge encountered when attempting to find solutions to complex or complicated issues.

Always Trying To Be Logical

The consistent attempt to think and reason in a clear, consistent, and rational manner, basing decisions on evidence and facts.

Intuitive Basis

A decision-making approach based on instinct and personal perceptions rather than data-driven or analytical processes.

Legal Ramifications

The potential legal consequences or outcomes that could result from actions or decisions in a societal or personal context.