Service Recovery Refers to Specific Actions Taken to Regain the Patronage

question 13

True/False

Service recovery refers to specific actions taken to regain the patronage of a customer following service error.

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Definitions:

Nonverbal Communication

Involves the transmission of messages or information between individuals through visual, auditory, tactile, and kinesthetic means without using words.

Nonverbal Cues

These are the unspoken signals or gestures used in communication to convey feelings, intentions, or information without the use of words.

Verbal Cues

Elements of spoken language, such as tone, pace, and volume, that provide additional context or meaning beyond the actual words spoken.

Diminishing

In the context of productivity or performance, refers to a reduction or decrease over time.