Kate, the Owner of K's Tanning Salon, Reviews the Day's

question 78

Multiple Choice

Kate, the owner of K's Tanning Salon, reviews the day's appointment schedule and notices that it is completely full as it is Saturday. She wishes that some of the empty tanning beds that were vacant during the weekdays could be available presently. Kate's problem deals with the characteristic of services.

• A) credence
• B) heterogeneity
• C) perishability
• D) search
• E) inseparability

---

Definitions:

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Law Of Effect

A principle of behaviorism stating that actions which produce satisfying outcomes are more likely to be repeated, while those that produce unpleasant outcomes are less likely to be repeated.

Behaviour Control

Management practices that regulate employee actions to align with organizational goals through policies, procedures, and monitoring.

Law Of Immediate Reinforcement

The principle that a reward should be given as soon as possible after a desired behaviour occurs.