Saresh Is the Owner of Change-Ezz, a Salon Specializing in Hair

question 187

Multiple Choice

Saresh is the owner of Change-ezz, a salon specializing in hair cutting and hair styling. Lately, Saresh has been trying to improve the quality of service provided by Change-eez. However, he has been experiencing difficulties in finding ways to systematize and control the salon's quality of operations. Saresh's inability to standardize his salon's service best illustrates the feature of the service.

• A) intangibility
• B) inseparability
• C) perishability
• D) heterogeneity
• E) marketability

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Definitions:

Harassment

Unwanted conduct affecting the dignity of individuals or groups, which may create an intimidating, hostile, degrading, humiliating or offensive environment.

Angus Reid Poll

A specific type of public opinion polling conducted by the Angus Reid Institute, a prominent Canadian non-profit organization focusing on research in economics, public policy, and societal issues.

Canadians

Citizens or inhabitants of Canada, a country located in the northern part of North America.

Sexual Harassment

Sexual harassment is unwanted or inappropriate sexual behaviour, comments, or advances that create a hostile or offensive work environment.