By Installing Automated Check-In Kiosks in Airports, Airlines Have Increased

question 4

Multiple Choice

By installing automated check-in kiosks in airports, airlines have increased customer convenience and facilitated faster check-in by customers. It has considerably reduced the number of personnel attending to flight passengers. This has led to a decrease in characteristic of the airline service.

• A) perishability.
• B) intangibility.
• C) customer contact.
• D) homogeneity.
• E) customer service.

Grasp the concept of operant conditioning, including reinforcement (positive and negative), punishment, and the law of effect.

Understand the application of reinforcement and punishment in real-life scenarios.

Acknowledge the role of biological predispositions in learning, such as preparedness for fear responses.

Differentiate between primary and secondary reinforcers and their role in shaping behavior.

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Definitions:

Sight

The sense through which living beings perceive light and visually interpret surroundings, primarily using the eyes.

Protective Covering

A material or structure that serves to shield or guard something from exposure, damage, or harmful elements.

Eyeball

The spherical part of the eye that contains the structures necessary for vision, including the lens, retina, and iris.

Color Vision

The ability of the eye to perceive and distinguish colors.