The Characteristic of a Service Denotes the Fact That Production

question 148

Multiple Choice

The characteristic of a service denotes the fact that production and consumption of the service occur simultaneously.

• A) intangibility
• B) heterogeneity
• C) customer contact
• D) perishability
• E) inseparability

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Definitions:

Sole Problem

A unique or the only issue at hand that requires resolution.

Information Sharing

The act of exchanging data, knowledge, or insights among individuals, teams, or organizations to facilitate decision-making or problem-solving.

Power Struggles

Conflicts that arise from competing desires or needs for control, dominance, or authority among individuals or groups.

Polarization

The process in which opinions, beliefs, or interests start becoming extreme and groups become divided.