Because of Inseparability of Services, Customers Expect a Service to Be

question 149

True/False

Because of inseparability of services, customers expect a service to be provided in a particular way by a specific individual.

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Definitions:

Labeling Theory

is a concept in sociology that suggests the labels or definitions applied to individuals by society significantly influence their behavior and identity.

Deviance

Behaviors or actions that violate societal norms or expectations.

Objective Reality

The concept of things existing independently of one's perceptions or beliefs, accessible through empirical observation and not influenced by personal feelings.

Early Criminologists

Pioneers in the field of criminology who first studied criminal behavior and societal responses.