A Supplementary Service Is the Basic Service Experience or Commodity

question 26

True/False

A supplementary service is the basic service experience or commodity that a customer expects to receive.

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Definitions:

Peers

Individuals of the same age, status, or ability, often considered as equals or colleagues in a particular group.

Counterproductive Behaviours

Actions by employees that are contrary to an organization's goals, including sabotage, theft, or spreading rumors.

Appraisal Method

An appraisal method is a systematic approach used by organizations to evaluate employee performance and productivity.

Management By Objectives

A strategic management model where employees and managers collaborate to identify and achieve well-defined objectives.