Examlex
Discuss how reference groups and opinion leaders influence purchase behavior.
Attending Behaviors
Refers to the way a listener uses verbal and non-verbal gestures to show they are engaged and understand the speaker.
Eye Contact
The act of looking directly into another person's eyes, which can convey a variety of intentions or emotions.
Empathy
The ability to understand and share the feelings of another person from their perspective.
Close-Ended Question
A type of question that is designed to elicit a limited range of responses, typically "yes" or "no".
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