Suppose That a Retail Store Conducts a Mail Survey of Its

question 52

Multiple Choice

Suppose that a retail store conducts a mail survey of its customers and finds that 50 percent of the customers believe store personnel are "courteous." Which benchmark or comparison would be most useful for interpreting this result?

• A)The annual dollars spent at the store by those customers who believe store personnel are courteous
• B)How the 50 percent figure compares with that for competitors
• C)The percentage of store personnel who have completed training in customer service and public relations
• D)How the 50 percent figure compares with industrial or wholesale institutions and stores
• E)The percentage of store personnel who feel they are courteous to customers

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Definitions:

Retirement Adjustment

The process of adapting to a new lifestyle after retiring from work, which may involve coping with changes in daily routine, identity, and social interactions.

Familial Interactions

Familial interactions refer to the ways in which family members relate, communicate, and behave towards each other, which plays a crucial role in the emotional and psychological development of individuals.

Leisure Activities

Non-obligatory, enjoyable actions or pursuits undertaken during free time for amusement, recreation, or relaxation.

Leisure Activities

Activities carried out for enjoyment, relaxation, or pleasure when one is not working.