While Playing Soccer Bryan Suddenly Fell and Broke His Arm

question 241

Multiple Choice

While playing soccer Bryan suddenly fell and broke his arm. On his way to the hospital, he sees a billboard for The Cleveland Clinic promoting its time-text service where he can call the number GET-TXT-TIME, and they will text him the approximate waiting time at the closest three hospital locations. Thus, the Cleveland Clinic is providing enhanced service to its patients by capitalizing on the environmental force.

• A) economic
• B) competitive
• C) political
• D) legal and regulatory
• E) technological

---

Definitions:

Qualitative Methods

Research methods that collect and analyze non-numerical data to understand concepts, thoughts, or experiences.

Interviews

A method of gathering information by asking questions verbally, commonly used in research, journalism, and employment selection processes.

Kilmann-Saxton Culture-Gap

A theoretical framework that describes the mismatches or gaps that can exist between the actual organizational culture and the optimal culture for maximizing performance.

Long-Term Human Orientation

An approach that emphasizes the importance of long-term relationships, sustainability, and ethical treatment of individuals within organizational or social contexts.