The Application of Mechanical and Human Efforts to Either People

question 51

Multiple Choice

The application of mechanical and human efforts to either people or objects to provide intangible benefits to customers is known as a(n)

• A) issue.
• B) experience.
• C) idea.
• D) good.
• E) service.

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Definitions:

Johari Window

A psychological tool used to help people better understand their relationship with themselves and others, through identifying known and unknown facets of their personality.

Blind Area

Aspects of an individual's behaviors or personality that are unknown to themselves but visible to others, often highlighted in feedback mechanisms.

Feedback

Feedback is information provided regarding aspects of one’s performance or behaviour, which can be used for improvement and development.

Negative Reinforcement

is a behavioral principle where the removal of an unpleasant stimulus following a behavior increases the likelihood of that behavior being repeated.