A Hotel Chain Is Interested in Evaluating Reservation Processes

question 32

Multiple Choice

A hotel chain is interested in evaluating reservation processes. Guests can reserve a room by using either a telephone system (T) or an online system (O) that is accessed through the hotel's web site. Independent random samples of 90 guests who reserved a room by phone and 68 guests who reserved a room online were selected. Of those who reserved by phone, 61 reported that they were satisfied with the reservation process. Of those who reserved online, 44 reported that they were satisfied. Based on these data, is it reasonable to conclude that the proportion who are satisfied is greater for those who reserve a room online? Which of the following hypotheses should be tested to answer this question? ​

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Definitions:

Retail Price

The total cost at which a product or service is sold to the consumer, including any markup for profit.

Olive Tree

A fruit-bearing tree native to the Mediterranean region, valued for its olives and olive oil.

Dollar Markup

The difference between the cost of an item and its selling price expressed in dollars, indicating the gross profit on the item.

Selling Price

The final amount at which a product or service is sold to the consumer.