A Hotel Chain Is Interested in Evaluating Reservation Processes

question 32

Multiple Choice

A hotel chain is interested in evaluating reservation processes. Guests can reserve a room by using either a telephone system (T) or an online system (O) that is accessed through the hotel's web site. Independent random samples of 90 guests who reserved a room by phone and 68 guests who reserved a room online were selected. Of those who reserved by phone, 61 reported that they were satisfied with the reservation process. Of those who reserved online, 44 reported that they were satisfied. Based on these data, is it reasonable to conclude that the proportion who are satisfied is greater for those who reserve a room online? Which of the following hypotheses should be tested to answer this question? ​

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Definitions:

Closed Communication

A style or system of communication where information is tightly controlled and not freely accessible.

Nondisclosing

A communication style where an individual chooses not to share certain information.

Total Disclosure

The act of revealing every piece of relevant information or fact without withholding anything, often in the context of communication or negotiation.

Real Feelings

Real feelings refer to genuine emotions and expressions that are not fabricated or influenced by external factors.