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A Segment Is a Group of Customers Defined by Certain

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A segment is a group of customers defined by certain commonalities or characteristics that may be demographic, psychographic, or behavioral.


Definitions:

Stopwatch Time Study

A method of measuring the time taken to perform a task, using a stopwatch to record precise time intervals for analysis and optimization.

Average Observed Time

The mean time measured or recorded for a task or activity based on multiple observations under defined conditions.

Performance Rating

The assessment of an individual's or entity's performance against predefined standards or objectives, usually expressed in numerical or qualitative terms.

Personal Time Allowances

Additional time given to workers to account for personal needs, breaks, and minor delays that are part of the work process.

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