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In an effort to increase cash sales and to manage profitability managers of healthcare operations have become more resourceful by:
• developing concepts like medical malls with retail shops, bakeries, catering and restaurants
• decreasing portion sizes of meals served to staff and patients in medical care facilities
• charging more for cafeteria food and eliminating staff discounts
• adding an extra charge to service users not affiliated with the medical facility
Perpetrator
A person who carries out a harmful, illegal, or immoral act.
Anonymous
Describes a person, action, or situation where the identity is unknown or not disclosed, offering privacy or secrecy.
Hostile Expectation Bias
The tendency to assume that people will react to potential conflicts with aggression.
Domestic Battle
A conflict or struggle occurring within a household, often between family members or domestic partners.
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