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The position responsible for creating, coordinating and implementing all daily activities is the:
• Hotel Manager
• Purser
• Cruise Director
• Chief Steward
Organisational Culture
The shared values, beliefs, norms, and practices that guide and shape the behavior of people within an organization.
Human Capital
Human capital represents the skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value to an organization.
Internal Forces
Factors within an organization, such as employees' skills, corporate culture, and management policies, influencing its operations and performance.
Organisational Change
An ongoing process of altering an organization's strategies, structures, procedures, technologies, or culture to handle new challenges or opportunities.
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