The Person at a Desk in the Lobby of a Hotel

question 33

Short Answer

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:
• Valet
• Front desk associate
• Assistant rooms manager
• Concierge

Describe the factors that can motivate individuals at different levels of Maslow's hierarchy.

Understand the importance of linking rewards to performance from a motivational perspective.

Distinguish between content and process theories of motivation and their relevance to organizational behavior.

Identify misconceptions and accurate notions related to motivation theories and their application in the workplace.

---

Definitions:

Support Product

Ancillary products or services that complement the main product or service offering, enhancing its value or utility.

Industrial Services

Services provided to businesses or industries, such as maintenance, cleaning, consulting, and logistics, rather than individual consumers.

Complementary Products

Goods or services that enhance or are used together with another product, increasing its value or utility.

Stock Keeping Unit

A scannable barcode, often seen as a number or code on products, that allows items to be tracked in inventory.