Ethics Is: • Not About Personal Value Systems

question 14

Short Answer

Ethics is:
• not about personal value systems
• a set of moral principles and values used to answer questions about right and wrong
• not important in the service industry
• only a management concern

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Definitions:

Explicit Attitudes

Attitudes and beliefs that are consciously recognized and expressed by an individual.

Implicit Association Test

A psychological assessment that measures unconscious biases and attitudes toward particular groups, concepts, or stimuli.

Mental Associate

A cognitive process that connects ideas, feelings, or memories with one another in the mind.

Implicit Association Test

A psychological assessment designed to detect the strength of a person's automatic association between mental representations of objects in memory.