The Difference Between TQM (Total Quality Management) and QC (Quality

question 11

Short Answer

The difference between TQM (total quality management) and QC (quality control) is:
• TQM focuses on error detection while QC focuses on error prevention
• TQM focuses on retention of employees while QC focuses on error detection
• TQM focuses on error prevention while QC focuses on error detection
• TQM focuses on job skills while QC focuses on job performance

---

Definitions:

Retailer Goals

Objectives set by retail businesses aiming for customer satisfaction, increased sales, and market presence.

Atmospherics

The use of design, music, lighting, and layout in retail spaces to influence consumers' mood and behavior, enhancing their shopping experience.

Experiential Retailing

A marketing strategy that focuses on creating unique, hands-on shopping experiences for customers to foster brand loyalty.

Enhanced Customer Convenience

Improving the ease and efficiency of a service or product for customers, often through technology or process improvements.