In a Contractual Dispute Between Buyer and Seller, the Process

question 10

Multiple Choice

In a contractual dispute between buyer and seller, the process of elevating the discussion from buyer and sales representative up through the organization and out to an unbiased referee is called:

• A) arbitration.
• B) mediation.
• C) internal escalation.
• D) negotiation.
• E) adjudication.

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Definitions:

Unconscious Efforts

Actions or processes that occur without conscious awareness or intention, driven by the unconscious mind.

Defense Mechanisms

Psychological strategies used by individuals to cope with reality and to maintain self-image, often unconsciously.

Reality

The state of things as they actually exist, as opposed to an idealistic or notional idea of them.

Defense Mechanism

Psychological strategies used unconsciously to protect oneself from anxiety or stress by denying or distorting reality.