Outsourcing of Services Is

question 19

Multiple Choice

Outsourcing of services is:

• A) unrealistic because of the difficulty in measuring and evaluating the performance of service providers.
• B) realistic if the internal users and the buyer can carefully define service requirements and quality expectations.
• C) declining in popularity because of buyers' dissatisfaction with most third party service providers.
• D) realistic because of the ease in measuring and evaluating performance of service providers.
• E) realistic because it is relatively easy to define service requirements and measure the quality of a service provider.

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Definitions:

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