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The _____________________expanded the FMLA to include families of military service members, which means that an employee may take up to 12 weeks of leave if a child, spouse, or parent has been called to active duty in the armed forces.
High-end CRM
Customer Relationship Management software that offers advanced features and functionalities targeted at businesses with complex needs.
Analytical CRM
A component of customer relationship management focusing on analyzing customer data and behaviors to improve business relationships.
Customer-touching Applications
Software applications, often part of CRM systems, that allow customers to directly interact with a company's services or its information.
Customer-centric
describes a strategy that prioritizes the needs and desires of customers in the development and selling of products or services.
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