A Client Was Underperforming at Work Recently, Although for Years

question 7

Multiple Choice

A client was underperforming at work recently, although for years his service was excellent. He made a costly mistake, so his employer referred him for treatment. He blames his employer for his being there, saying she is having personal problems and is just taking it out on him. Which term best describes his defense mechanism?

• A) Rationalization
• B) Projection
• C) Repression
• D) Involuntary reinforcement

---

Definitions:

Surveys

A method of gathering information by asking questions to a group of people to collect data on opinions, behaviors, or experiences.

Statistical Analysis

The process of examining data sets to draw conclusions about the information they contain, using statistical methods.

Summarizing

The act of condensing the main points of a larger piece of text or conversation into a brief overview.

Paraphrasing

The act of rewording or rephrasing text while maintaining the original meaning.