A Helper Finds It Difficult to Listen to Her Client

question 29

Multiple Choice

A helper finds it difficult to listen to her client who has a history of childhood abuse. She "tunes out" when he speaks about the physical abuse and is unable to offer support and understanding to her client. What most closely describes what the helper may be experiencing?

• A) Empathy fatigue
• B) Burnout
• C) Compassion fatigue
• D) Emotional labor

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Definitions:

Trait

A stable characteristic or quality that describes a person's typical thoughts, feelings, and behaviors.

Social-cognitive

Pertains to the branch of psychology that examines the influence of social contexts and cognitive processes on individuals' behaviors and perceptions.

Psychodynamic

Pertaining to a psychological perspective that emphasizes unconscious psychological processes and childhood experiences in shaping behavior and personality.

Reciprocal Determinism

A concept proposed by psychologist Albert Bandura, suggesting that a person's behavior both influences and is influenced by personal factors and the social environment.